Thank you for shopping at Digtech Computers! We strive to provide you with the best products and services. If you are not completely satisfied, please review our Returns and Refunds Policy below.
1. Refunds
- Cash refunds are NOT available.
- Exchanges are permitted within 7 days of purchase, provided the product’s packaging remains unopened.
2. Laptop Upgrades
- Only refurbished laptops are eligible for upgrades.
- Upgrades are possible within 7 days of purchase and must be for a laptop of a higher price than the original purchase.
- The customer must return the initial laptop and pay the price difference for the upgraded laptop.
- Shipping costs for returns and upgrades are the responsibility of the customer.
3. Acceptable Returns a) Returns Due to Our Error
- If you receive an incorrect item via Cash on Delivery (COD), you must notify us within 24 hours of receipt.
- Upon inspection, we will replace the item if it is returned undamaged.
- We are not responsible for transit-related damages.
b) Returns Due to Non-Collection
- Items not collected within 48 hours at designated collection points for COD orders outside Nairobi will be returned to us.
- Customers failing to collect will be required to prepay for future orders.
c) Returns Due to Defect
- Items developing issues after purchase fall under our Warranty Policy.
- Customers must return defective items to our shop for testing before any replacements are issued.
- Customers bear shipping costs for returns. If on-site support or shipping of the replacement is required, customers must cover transport costs.
4. Policy Updates and Contact Information
- We may update this policy as needed. Changes will be posted on our website.
- By making a purchase, you agree to these terms.
For assistance, contact us at info@digtechcomputers.co.ke or call 0716 277087 / 0799761254.